In the four years since starting BrightStep, nearly 100% of my clients have turned over their Salesforce administrator. Some of them twice. In fact, two of the project leads at two different clients gave notice in the past two months…
Blog Archives
Leaders Defend the Village
During my college years, and for a few years after, I had the pleasure of playing rugby. I fell in love with the sport – the dynamism of the game, the strategy, the physicality, and the way we learned to…
The Art of Making Mistakes
Earlier this week I deleted an old managed package out of a client’s instance. I was pretty sure that we had migrated all the data needed, months before, into the new data structure but I had that niggly feeling…
4 Steps for Visibility in a Cluttered World
A funny thing happened on social media recently. I unplugged for a month, and got back – eager to check my notifications while I’d been gone. There were no substantive notifications. No one noticed I’d been gone. I laughed…
To Create a Culture of Collaboration, Start by Setting Boundaries
Photo by By Kamil Macniak via ShutterStock I was in an engaging keynote last week at the Salesforce.org partner summit, where Phillip Crockford shared many leadership nuggets. One of the things he spoke about was the need for leaders to…
Who Can you Invite to the Table?
This week, there’s been an amazing conversation in the Power of Us Hub, started by an ally and friend Michael Kolodner. He asked the important question: how can we ensure there is more diversity at important community events, like…
Tagged with: diversity in tech, women in tech
Posted in Leadership, Organizational Management, Staff
Posted in Leadership, Organizational Management, Staff
5 Steps to a Salesforce Career Transition
We’re wrapping up another year and it’s time to look forward. I’ve celebrated with friends who have made #Trailhead Ranger just in time for the end of the year, and friends who are setting goals to accomplish new learnings on…
Upgrade Your Nonprofit When You Upgrade to NPSP3
Cross Posted from Salesforce.org: http://www.salesforce.org/upgrading-your-nonprofit-to-npsp-3-critical-questions-to-ask-yourself/
Tagged with: Nonprofit Starter Pack
Posted in Change Management, Leadership, Organizational Management, Staff, Strategy
Posted in Change Management, Leadership, Organizational Management, Staff, Strategy
Hire a Salesforce Advisor who will Say NO
Often Salesforce Consultants and in-house Salesforce specialists are lumped into an internal order-takers, to build out the functionality that program or development staff request. In one case I spoke to a potential client who said she knew exactly what they…
Tagged with: Decisions, Nonprofit Starter Pack
Posted in Administration, Leadership, Organizational Management
Posted in Administration, Leadership, Organizational Management
Going Deeper: Your Agile Nonprofit Doesn’t Need a Salesforce Admin
I’ve had a few key conversations with some nonprofits recently who had no internal owner (besides the Executive Director) for their Salesforce system. The reality is that a system without an owner is bound to fail. Nonprofits are investing in…
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