Monthly Archives: June 2018

Planning for Salesforce Administrator Transitions

In the four years since starting BrightStep, nearly 100% of my clients have turned over their Salesforce administrator. Some of them twice. In fact, two of the project leads at two different clients gave notice in the past two months

Posted in Administration, Change Management, Implementation Success, Leadership, Planning, Staff

Leaders Defend the Village

During my college years, and for a few years after, I had the pleasure of playing rugby. I fell in love with the sport – the dynamism of the game, the strategy, the physicality, and the way we learned to

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Posted in Leadership, Planning, Strategy, women in tech

The Art of Making Mistakes

  Earlier this week I deleted an old managed package out of a client’s instance. I was pretty sure that we had migrated all the data needed, months before, into the new data structure but I had that niggly feeling

Posted in Administration, Best Practice, Leadership, women in tech
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