In the four years since starting BrightStep, nearly 100% of my clients have turned over their Salesforce administrator. Some of them twice. In fact, two of the project leads at two different clients gave notice in the past two months…
Leaders Defend the Village
During my college years, and for a few years after, I had the pleasure of playing rugby. I fell in love with the sport – the dynamism of the game, the strategy, the physicality, and the way we learned to…
The Art of Making Mistakes
Earlier this week I deleted an old managed package out of a client’s instance. I was pretty sure that we had migrated all the data needed, months before, into the new data structure but I had that niggly feeling…
How to Ask for a Raise When No One Knows What you Do
A wise woman said it best: “The harder my job gets, the less anyone around me understands what I do.” As technologists and people spreading our wings in technology, this can feel all too true. The more troubleshooting we’ve done,…
Posted in Implementation Success
4 Steps for Visibility in a Cluttered World
A funny thing happened on social media recently. I unplugged for a month, and got back – eager to check my notifications while I’d been gone. There were no substantive notifications. No one noticed I’d been gone. I laughed…
To Create a Culture of Collaboration, Start by Setting Boundaries
Photo by By Kamil Macniak via ShutterStock I was in an engaging keynote last week at the Salesforce.org partner summit, where Phillip Crockford shared many leadership nuggets. One of the things he spoke about was the need for leaders to…
Leadership Lessons at Transform Tech
In late March, days before the crowds descended on San Francisco’s conference center for the sold-out TrailheaDX event, Salesforce hosted 200+ people for the second-annual Transform Tech event – a day-long conference organized by the Transgender Law Center. The event…
Posted in Implementation Success
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