Dreamforce 2016: where to find BrightStep


The team at BrightStep Partners is excited to be presenting and facilitating conversations among awesome admins everywhere this Dreamforce ’16. Here’s where you can find us presenting and speaking at the conference: Tuesday, 10/4: 11:00 – 11:40 am Community Meetup

Posted in Implementation Success

Salesforce Knowledge: Knowledge is Power


Google drive, Dropbox, box, computer storage wait… where is that document? For anyone that has ever spent more time looking for a document than it would actually take to read it, we recently came across a Salesforce tool that can

Posted in Community, Implementation Success

Integrate, Import or Leave it Out? Strategies and Tactics for System Administrators

Organizations are often faced with questions about integrating disparate systems – but how can they take a strategic approach to understanding the how and why (or why not?) of integrating data? Furthermore sometimes a tool will have a so-called “integration”

Posted in Implementation Success

Nonprofit Tech Hacking

Can Nonprofit Tech Hacking replace the word “Accidental Admin” in our nomenclature? Read more at my Nonprofit Tech Hacking Blog Post at Classy.

Posted in Implementation Success

The End of the Accidental Techie

Jessica was working at a small and mighty nonprofit when the board made the decision to embark on a substantial new direction for the organization. Jessica was pretty darn good at running all direct service programs so when it was

Posted in Implementation Success

An Ending (Ascent)


Some of you already know this, and many of you don’t.  I’m departing BrightStep Partners this month, and June 30 will be my final day as full-time co-owner. So, what is the Next? First, I’m taking a little time off to

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Posted in Community

Two Things Nonprofits Should Never, Ever Turn on in Salesforce


With great power, comes great responsibility. And for all its power in the ability to customize Salesforce, there is also danger. Because there are a few things that, if you turn them on, are irreversible. Did you hear me? Irreversible.

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Posted in Administration, Implementation Success